Have you booked a place on an online course but can’t find your link to join the session? Here are some tips on how to track it down. Skip to the bottom to see who to contact.
All course confirmations are sent from the TPD Online system. Your confirmation email will include the link to the online session. No link, no access…
If you have not booked a place or if your booking hasn’t been authorised by your school, you will not receive a confirmation and access to the session.
The confirmation email will start with the following text TPD Online – course title - Confirmation of a Place and will be sent from TPD Online (firstname.lastname@example.org). The email is sent to the email address in your TPD profile. It would be worth spending a moment to make sure it is correct.
We do our best to send the confirmation email and link to you at least 2 days in advance so remember to search back in your emails.
When you receive your email, save the link to your calendar or highlight it as a favourite. That should make it easier to find when you need it.
Don’t forget to read the email! It may include information about any preparation required before the session and/or resources that you will need.
If you can’t find the email in your inbox, check your junk mail as unfortunately emails from TPD can occasionally land there.
Be prepared. Try not log on at the last minute. We know that can be difficult but if you have the log-in information to hand, it will make a difference especially if you do run into any problems.
When you do log-on to a session, please make sure you use your full name and if you are sharing your screen with a colleague, please include their name. If that is not possible, please use the chat to say who is attending the session from your school.
Who to contact if you run into problems
Email email@example.com as soon as you can. Our administrators are on hand to help you. Avoid contacting the trainer direct – they are unable to book you on to the course and they will be busy preparing for or delivering the session.
Remember if you aren’t properly registered on the course, you won’t receive the access link nor any post course information/materials; your attendance won’t be logged; and incorrect charges may be made to your school.
Please share this with your colleagues – it will save a lot of stress when you really don’t need it.